I used to think that leadership meant to be strict and provide a disciplined approach to management. To lead was to be all business and no fun. But I have tried that method, and it didn’t work. I wasn’t having fun, and neither were the people I was managing. Sound familiar?
WHAT ARE GENERATIONAL DIFFERENCES?
I realized through trial and error that there are many different leadership types, and it really depends on the kind of people on your team and goals you all aim to accomplish together. Leadership roles require adaptability to diverse perspectives, especially including generational work differences within teams. Having multiple generations, and therefore different belief systems, in the workplace isn’t a new phenomenon, but opinions between generations are more contrasting now than ever.
Hiring and retaining Generation Z sales development representatives is difficult. While many companies thoroughly plan and work on B2B sales recruitment, time and time again Generation Z hires burnout and turnover quickly. Many business articles have come out in the past few years about the clash between generations in the workplace as a root cause of this phenomenon. There is a belief that the deep differences lead to generational work differences with detrimental effects on business organizations. But there is little empirical evidence that validates these myths.
Some of the newest research looks to demystify these beliefs and provide a clear understanding of how these generational work differences have a positive impact on organizations and B2B sales recruitment. The research shows that Generation Z in the workplace value very different qualities in a leader, and understanding that, can help the working relationship flourish, and consequently, happier employees. They crave feedback and praise, they enjoy structure, they desire time to recharge outside of work.
IS COMMUNICATION IN THE WORKPLACE IMPORTANT?
Part of B2B sales recruitment is looking to see if a student has been a sales development representative. These graduates are more likely to receive guidance from leadership to help them to be aware of the subtle workplace behaviors that may be taken the wrong way. One example is the use of a phone in the workplace.
The Baby Boomer or Gen X generations may read a person being on their phone during a conversation as if they are not respectful of what is being said, or they are looking at social media. But we have to remember that Generation Z in the workplace sees technology as a part of their lives and it is inseparable from who they are. Chances are, they are taking notes, checking emails, and many other important tasks on their phone. And this behavior is actually more efficient than other methods.
As companies work on B2B sales recruitment to fill sales development representative roles, there are many positive attributes that a young, fresh-minded, and technology-driven employee can bring to your company. Rather than concluding that generational work differences are inevitable, businesses can work to understand different leadership types, and even encourage reverse mentorship and intentionally learning from younger generations. Improving relationships in the workplace will only lead to optimal business functioning and overall happier employees.