Studying Marketing? Learn CRM Software

Written by Lauren Conway

After receiving her bachelor’s in public relations from the University of Florida, Lauren Conway now works as a Marketing Representative for The Long Drink Company. Aside from her marketing roles, she knows that being an SDR at The Selling Factory is providing a great foundation for her career.

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How often do you find yourself sitting in class learning things that are actually applicable to your everyday life? Before, I couldn’t wait to get out of my college algebra class—if I was given one more formula, I thought my brain might explode! 

I held this notion of not learning anything relevant in my classes up until this semester. I was taking notes like I do every day in my Computing in The Business World lectures when I heard the term “Salesforce” used, an application I work with every single day. 

I’m an intern at The Selling Factory as part of an outsourced sales team tasked with carrying out sales development representative (SDR) work on a daily basis. One of the applications that is crucial to my job is Sales Force CRM. 

If you’re not familiar with what CRM systems are, don’t worry: CRM stands for customer relationship management. Basically, customer relationship management software organizes a client’s information in a way that makes outreach more efficient and personalized. On a large scale, it can also consolidate relevant information from multiple departments using cloud-based tech. So, CRM is a software platform that helps businesses (and clients) better get what they’re looking for from the relationship.

Anyway, when I heard it used in my lecture my head popped up and I immediately zoned in to see how it was being talked about. Using Salesforce as an example, my professor Eric Olson was talking about CRMs and the cloud, explaining how they work, and how beneficial they are.

In today’s sales world, marketing automation is becoming more and more useful to people in the business world. According to SharpSpring, “marketing automation refers to software platforms that help businesses automate their marketing and sales engagement processes to generate more leads, convert those leads to sales, and optimize ROI.” 

Automation and CRM are imperative to a clients’ success in terms of sales development representative work (i.e. generating leads) in a significantly faster amount of time than doing it manually. A company can use CRM software for sales-based leads while tools for marketing automation can generate raw marketing leads. The two of them together can help find new customers while efficiently managing current or previous client relationships. 

Having this real-life experience on an outsourced sales team is not only great for a resume but a necessity for developing useful life and career skills. Already knowing what CRM software is and understanding tools for marketing automation as a college junior gives me a real-world edge that most companies are looking for in their potential hires. 

Ultimately, getting hands-on job experience is much more valuable than solely learning about it in class!

Victoria Zamitalo

Campaign Manager

Victoria received a BA in History and Economics from the University of Florida in May 2023. She is a driven sales professional with over 5 years combined experience in customer service, consumer relations and outbound sales, and is deeply passionate about fostering close relationships between consumers and sellers. She aims to train the next generation of sales professionals in not only the tricks of the trade, but also interpersonal skills that make sales the exciting and ever-changing industry that it is.

Mia Semel

Campaign Manager

Before graduating with a B.A. in Sustainability Studies, Mia took on multiple roles while interning at The Selling Factory, including sales development, recruiting, and leading campaigns. She is an active listener and effective communicator, specializing in fostering genuine connections and finding common ground among differing perspectives. She aims to find practical, creative solutions regarding sustainable development, biodiversity and the climate crisis.

Kira Grieve

Senior Campaign Manager

Kira graduated from the University of Florida and received her Master of Science in Entrepreneurship. She is passionate about helping businesses grow and connecting with new people. Some of her hobbies include traveling and hiking. She hopes to visit all of the National Parks one day!

Jared Glosser

Vice President

After graduating from UF in 2014 with a B.A. in history, Jared started his professional career Fundraising for a non-partisan political lobby in South Florida. In 2016, Jared moved back to Gainesville to work for a non-profit, recruit students for international travel opportunities, and pursue his MBA at UF. Jared has been with The Selling Factory since 2019 focusing on operations, client onboarding, and client success.

Ian Massenburg

Chief Operating Officer

A graduate of University of Florida (B.A. 2001), Ian Massenburg brings over 18 years of sales executive and sales management experience to The Selling Factory. Before coming on-board, Ian worked alongside Brad at Infinite Energy, and then spent his next 3 years as VP of Partnerships selling SaaS products B2B. Ian brings his vast knowledge and experience to the team and to our partner companies served.

Damien Paulk

Campaign Manager

Damien is a University of Florida graduate that recently joined the team full time after working as a Sales Development Intern for one year. As a Campaign Manager, Damien looks forward to contributing to the growth and success of The Selling Factory. When Damien is not at work he enjoys exploring Gainesville with his girlfriend and dog or watching the Gators dominate college football.

Brendan Viehman

Campaign Manager

Brendan graduated from Liberty University with a Bachelor of Science in Business Administration and Project Management. For the past 5 years, he has enjoyed working with blockchain technology and cryptocurrency development. In his free time, he surfs and makes personal finance videos for his YouTube channel.

Savannah Howard

Campaign Manager

A graduate from the University of Florida’s College of Journalism and Communications, Savannah obtained her Bachelor of Science in public relations with a concentration in French. After almost two years as a sales development intern for The Selling Factory, she joined the leadership team in 2021 taking on the role of Campaign Manager. In her free time, Savannah enjoys going to concerts and festivals and cooking for her friends and family.

Zack Kampf

Campaign Manager

Zack is a creative technologist with experience in advertising, event planning, and game design. He started as an SDR in 2018 and has been with TSF ever since. Upon graduating UF in 2019 he became a campaign manager and is currently seeking a master's degree from NYU. In his spare time, you can find him at the intersection of Art & Technology!

Josiah Blakemore

Growth Manager

Josiah has over 10 years of sales experience, worked with Brad and Ian at Infinite Energy, and also spent time selling SaaS as Director of Partnerships at SharpSpring. He’s always been very competitive and has a love for sports and games. He enjoys solving problems and coaching team members to do the same!

Sue-Ming Frauenhofer

Marketing Manager

Sue-Ming received both her B.S. in Psychology and M.S. in Management from The University of Florida. As a student, she took on multiple roles while interning at The Selling Factory, including sales development, marketing, and recruiting, eventually leading to her current role as Marketing Manager. She enjoys refining her taste in music and visual art, engaging in mindfulness and meditative practices, and frolicking outside with her sidekick pup.

Adam Grossman

Chief Development Officer

Adam is an ordained rabbi, who has founded multiple ventures focused on workforce development. Hired as CEO by a failing non-profit, in over 5 years, his ingenuity saved the organization, which led to recognize it as one of North America’s most innovative Jewish non-profits. His expertise to identify, cultivate, and on-board talent ensures our student teams meet our partners’ needs.

Brad Gamble

Chief Executive Officer

After graduating from UF in 1999 with a B.S.B.A, Brad Gamble has dedicated himself to sales management, branding, coaching, and building companies. He served as the VP of Sales & Marketing for Infinite Energy until 2014, when he founded The Selling Factory. He has dedicated himself to teaching critical skills to tomorrow’s leaders, and helping companies achieve sales success and revenue growth.